Privacy Policy

1. Introduction

Voycee ("we," "us," or "our") operates the Voycee platform, an AI-powered voice receptionist service. This Privacy Policy describes how we collect, use, store, and share information when you use our website, portal, and voice AI services (collectively, the "Service").

2. Information We Collect

We collect the following categories of information:

• Account information: Name, email address, organization name, phone number, and billing details when you create an account.
• Call data: Phone numbers, call recordings, transcripts, call duration, and metadata generated when your AI agents handle calls.
• Usage data: Pages visited, features used, agent configurations, and interaction logs within the portal.
• Technical data: IP address, browser type, device information, and cookies for authentication and analytics.
• Integration data: Data shared through connected third-party services (e.g., CRM, calendar, messaging platforms) as configured by you.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and improve the Service
• Process and route inbound calls through AI agents
• Generate call transcripts, summaries, and analytics
• Process payments and manage your subscription
• Send service notifications, alerts, and support communications
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Cloud hosting (Microsoft Azure), telephony (Twilio), voice AI (Vapi), payment processing (Stripe), and authentication (Clerk).
• Your integrations: Third-party services you connect (CRM, calendar, etc.) receive data as configured by you.
• Legal requirements: When required by law, subpoena, or to protect our rights and safety.

5. Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, role-based access controls, and audit logging. Call recordings and transcripts are stored in encrypted cloud storage with access restricted to authorized tenant members.

6. Data Retention

We retain your data for the duration of your active account plus 30 days after cancellation. Call recordings are retained according to your plan settings. You may request data export or deletion at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise these rights, contact us at hello@voycee.ai.

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. Analytics cookies may be used to understand usage patterns and improve the Service.

9. International Data Transfers

Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email.

11. Contact Us

If you have questions about this Privacy Policy, contact us at hello@voycee.ai.